Privacy policy

1. How we use your personal information

Our main purpose is to introduce you to how your personal information is processed and used by eConsul LLC. The notice explains the principles we follow while processing your personal data and how the law protects you.

It covers the data which the company obtains when having you as a customer, which is also used for direct marketing purposes in line with the legislation of Georgia.In the event of any conflict or inconsistency between the Georgian version of this Personal Data Protection Policy and any translation into another language, the Georgian version shall prevail and take precedence.

2. Our privacy promise

We, eConsul promise:

  • To keep your data safe and private.
  • Not to use your data unlawfully.
  • In case you request, to provide you with complete and exhaustive information with respect to the processing of your personal information.

3. Who we are

eConsul LLC

Identification number: 405512440

Legal address: Giorgi Brtskinvale str. №30a, 47,Saburtalo region, Tbilisi, Georgia.

You can find out more about us at econsul.io

4. How the law protects you

As well as our Privacy Promise, your privacy is protected by the Law of Georgia on the Protection of Personal Data. Pursuant to the law, you are authorized to request of us the information with regard to the use of your personal data.

The Bank shall be obliged to supply this information if requested by you. We are authorized to use the personal data only in case specific contractual and/or relevant legal basis exist.

5. What do we use your personal information for

  • To manage our relationship with you
  • To meet your needs, develop newways of cooperation and grow ourbusiness.
  • To develop and carry out marketingactivities.
  • To study how our customers useproducts and services from us.
  • To maintain different researches for developing products and services.
  • To receive advice or guidance about our products and services.
  • Business improvement, To develop/manage our brands,products and services.
  • To deliver our products and services.

6. Our legitimate interests

  • To update data, to identify the products and services interesting for you and to supply you with relevant information.
  • To develop products and services.
  • To define the focus client groups for the purpose of offering new products and services.
  • To efficiently fulfill legal obligations.

7. Our legal basis

  • Your consent.
  • Fulfillment of contractual obligations.
  • Our legitimate interests.
  • Our legal obligation.

8. Type of personal information we use

Contact details, Socio-demographic, Contractual, Open Data and Public Records, Social relations, Special types of data (including bio-metric data)

9. Sources from which we obtain personal information

We can collect personal information about you from the sources provided by you and listed below:

  • When you become a customer
  • When you apply for our products and services;
  • During a telephone conversation or your visit at the office;
  • When you use our websites, mobile device apps and web chat;
  • When you send letters by mail or e-mail;
  • We collect data from outside organisations such as public or commercialregisters, other public authorities.

10. Your rights

You can receive the following information:

  • Which data are being processed with regard to you.
  • What is the purpose of data processing.
  • Legal basis for the data processing.
  • How the data were processed.
  • Who the data was transferred to.
  • Data issuance ground and purpose.

You can request a copy of the information processed by us.

Under the law, you are authorized to require adjustment, update, addition, blockage, deletion or destruction of your personal data if itappears to be incomplete, incorrect, out-of-date or if the process of information gathering and processing is carried out illegally. We observe the requirements of the Georgian legislation, which may prevent us from an immediate deletion of your personal data.

11. Who we share your personal information with

We may have to share your personal data in the cases defined by the law of Georgia or with other companies, which are supposed to provide you with the product or service chosen by you.

When we use other service providers or other third parties to carry out certain activities in the normal course of business, we may have to share personal data required for a particular task. Service providers support us with activities like:

  • Designing, developing and maintaining internet-based tools and applications.
  • IT service providers who may provide application or infrastructure (such as cloud) services.
  • Legal, auditing or other special services provided by lawyers, notaries, trustees, company auditors or other professional advisors.
  • Identifying, investigating or preventing fraud or other misconduct by specialised companies.

Whenever we share your personal data with third parties we ensure the necessary safeguards are in place to protect it.

12. How we use your information to make automated decisions

For making automated decisions, including profiling, we sometimes use the personal data we have, or are allowed to collect from other entities based on the legislation, the contract signed with you or consent given by you.

This helps us ensure that our decisions are quick, fair and efficient. These automated decisions can affect the quality of products and services offered by us now or to be offered in the future.

If there is no grounds (legislative, contractual, consent) you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal, financial or other significant effect on you.

13. Personal data processing for direct marketing purposes

We may use your personal information to tell you about relevant products and offers.

We gather your personal information from what you share with us and what we collect from the sources available to us when you use our services.

We study your data to form a view on what you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest. We promise that our activities will not be unfair, incorrect or running counter your interests.

You can ask us to stop sending you marketing messages by contacting us at any time. We respect your wishes and will stop using your data for marketing purposes immediately, but not later within 5 days.

Your security is important to us. Therefore, you will continue to receive statements regarding the changes in the facilities proposed to you and in terms of service.

14. Audio and Video Recording of Sessions

Audio and video recording of the session is conducted subject to the user’s prior informed consent. The recordings are utilized to enhance service quality, facilitate staff training and development, ensure transparency in communication, and prevent potential disputes.

15. Use of Artificial Intelligence (AI)

The Company may use artificial intelligence (AI) technologies in certain personal data processing activities, including for the purposes of data analysis, classification, automation, and improvement of services. When using AI, the Company implements appropriate technical and organizational measures to ensure the confidentiality, security, and protection of personal data.

Information processed by AI is used solely for relevant and specified purposes and, where possible, data is processed to the minimum extent necessary. The use of AI does not relieve the Company of its responsibility to comply with applicable personal data protection legislation and the requirements of this Privacy Policy.

16. How long we keep personal data

We keep your personal data throughout the whole term of service provided to you and for 10 years from the completion of the service for the following reasons:

  • To respond to any questions and complaints
  • To show that we treated you fairly
  • To maintain records according to the regulations that apply to us

We may keep your personal information for over 10 years if we cannot delete it for legal or regulatory reasons.

17. How to withdraw your consent

You can withdraw your consent at any time, in case there are no other legislative requirements. Please contact us if you want to do so.

This will only affect the way we use information when our reason for doing so is that we have your consent.

If you withdraw your consent, we may not be able to provide certain products or services to you.

18. Changes to this Privacy Statement

We may amend this Privacy Statement to remain compliant with any changes in law and/or to reflect how our business processes personal data.

19. How to contact us

In case of questions regarding the Privacy Policy, our common rights and responsibilities and data processing, you can reach us in either way provided below:

  • You can contact us via Email and/or By Phone (during working hours)
  • Tel: 032 2114488
  • Email: contact@econsul.io